What proof will eBay accept from me when buyers claim their item was not received?
We require proof of delivery. You will need online documentation from a postal company that includes all of the following: A status of “delivered” (or equivalent) and the date of delivery.The recipient’s address, showing at least the city/county or postcode (or international equivalent).Signature Confirmation for transactions that total £150 or more. For cross-border transactions we may also ask you for proof of shipment.We strongly encourage you to provide the postal service you use in your listings. Providing the dispatch time in your listings is mandatory, and is important to assess how we will deal with the buyer’s claim. We also encourage you to use trackable postage services that include delivery and, where required, signature confirmation, and upload the tracking information into My eBay.
