What progress has Nigerias banking sector made in the area of electronic banking?
Post consolidation, Nigerian banks have successfully deployed various e-banking channels including the globally secure chip and pin technology, point-of-sale (POS) and internet banking services. It is anticipated that over time these channels will improve both in efficiency and security as there have been huge investments by banks in their e-business segments. The e-banking segment has witnessed tremendous growth in all payment channels (internet, mobile banking, ATM and telephone banking) currently in use as is evident in the number of ATMs and POS machines deployed, about 8,000 and 12,400 machines respectively, in the last 3 years. The usage and acceptance of these channels of payment will continue to increase in major cities across the country. The e-banking platforms have delivered increased profitability, improved customer loyalty, enhanced capacity of existing products and improved visibility to the banks who are investing heavily in them. Emeka Onyenacho is General Manager/Head,
