What products are serviced via the express ship program?
• Laptops • CPUs outside the 50 mile servicer radius • Components requiring advanced technical repairs i.e. optical drives Back to top How does the Express Ship program work? In instances where product limitations require work to be performed at a service center or when the product is located in a remote area, you are entitled to service via the express ship program.You will receive a special carton, via overnight mail, with specific return mailing instructions (also via overnight mail). When the repair is completed the unit will once again be overnighted to you. All charges for shipping, packaging, and insurance are covered by the contract. Back to top What products are serviced via the Advanced Exchange program? • Monitors • Ink Jet Printers Back to top How does the Advance Exchange Service work? Monitors and inkjet printers are eligible for Advance Exchange if the manufacturer supports it. Upon confirmed failure, you will be sent a replacement unit of like or better quality.You will
