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What processes are targets for reengineering?

April 26, 2017Processes reengineering targets

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What processes are targets for reengineering?

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Customer service was again the most frequently reengineered process, as it had been in 1997 and 1999, but by less of a margin. Information (computer) services nearly doubled in frequency, moving it from the fifth to the second most targeted business process for reengineering.