What processes are in place to support server hardware failure?
In the event of a hardware failure, we will replace any failed component at no cost to you. This is done so we are not subject to hardware availability issues as you would be with a proprietary hardware solution. All of the hardware goes through rigorous testing before it even hits provisioning. We have a 24 hour guarantee for hardware replacement however it does not take this long generally. Keep in mind that we are responsible for the hardware and it falls under our guarantee. ItricityHosting does not want to be in the hardware replacement business we are in the Discount Dedicated Server business.
