What proactive visibility support does FedEx provide in terms of ensuring my shipments are where they need to be by when?
With advance arrangements, FedEx International Priority DirectDistribution® has special Customer Service agents (called IPD Monitors) dedicated to proactive shipment monitoring and problem prevention to ensure smooth service. The Customer Service agents assigned to a specific account will proactively track shipments. These agents carefully track each move of the shipment to ensure that the packages are traveling as scheduled. If concerns or problems occur that would result in a service failure, the agent intervenes to determine the root cause and attempts to resolve it before a delivery failure occurs.
Related Questions
- What proactive visibility support does FedEx provide in terms of ensuring my shipments are where they need to be by when?
- Which Breed has the most proactive seedstock producers in terms of helping their bull customers market their calves?
- What FedEx services support FedEx Electronic Trade Documents shipments?
