What privacy problems does voice identification solve for Bell?
McCuaig: It comes down to authentication. VIS gives Bell the ability to provide convenient authentication while maintaining the high standards of security that Bell is recognized for. Nymity: What about usage and storage of voice prints? McCuaig: In accordance with Bell’s Privacy Policy, the voice print is used strictly to verify the client’s identity when they call. Voice prints will not be sold, shared or used for any other purpose. The voice samples will be stored in a secure environment and the client’s account information encrypted to prevent misuse. Voice prints are useless outside the Bell environment because the application has a unique encrypted code to decipher. Nymity: How do I register my voice for the service? McCuaig: When a client calls Bell’s IVR entry point, they are asked to enter their telephone number. Once done, they hear a prompt introducing VIS and offering more information about the service and the option to enroll. If they agree to enroll, they are asked to pro
