What pricing structure does DCI use for support services?
DCI’s simple per-hour engagement model demands no complicated contracts, minimum fees or hidden charges. Many service organizations require minimum billing or other additional fees that increase support costs. For off-site service from DCI, you pay only for the actual hours devoted to working on your support issue. If it only requires fifteen minutes to fix your problem, then you are billed only for fifteen minutes. For scheduled on-site maintenance service requested more than 24 hours in advance, you pay only for the time when our expert is actually on-site solving your network. No extra on location surcharges or travel expenses. Just our competitive per-hour billing rate. For emergency same-day on-site support visits, you may have to pay for our engineer’s travel time, but never a higher emergency billing rate. Because DCI has a large team of expert service professionals situated throughout the entire Arizona, Southern Nevada, Southern California and Colorado Area service territory,
