What practical strategies can providers implement to enhance consumer participation in services?
Shared decision making (SDM) is one example, perhaps best known and most often evaluated. SDM rests on three principles and skills. (1) The service provider helps the person make sense of the costs and benefits of specific treatment options. (2) The professional or paraprofessional provides information so the person better understands specific costs and benefits. (3) SDM is fundamentally a social enterprise between the person and treatment provider. Hence, actions that enhance engagement facilitate SDM.
