What phones do not support EMS or have EMS limitations?
The following phones either do not support Enhanced Messaging Service (EMS) entirely or will display EMS messages improperly1: Note: To determine the make and model number of most phones, please perform the following steps: 1. Power the phone down 2. Remove the battery* 3. Note the manufacturer and model number on the handset’s label. *If you are unable to remove the battery, please contact Customer Service using the number listed on your bill or visit a Verizon Wireless store.