What part does integration play in transformational government?
Systems integration has always underpinned the ethos of e-Government. The sharing of information across the council, its agencies and its citizens is key to improving public services through technology. The Priority Outcomes that helped steer e-Government until spring 2006, included requirements for integration, e.g. G24: Integration of customer relationship management systems with back office activity through use of enabling technology such as Workflow to create complete automation of business process management. As e-Government evolves into t-Government, we see a shift in emphasis towards shared information and services. There is also a requirement for professionalism in the approach to the use of technology within government. UK central government is beginning to make it clear that enterprise application integration, including approaches such as Service Oriented Architecture, are recommended routes for those organisations looking for a sound strategy for information sharing.
