What outcome has Ofcom reached about additional charges?
We have looked at the way the existing Unfair Terms in Consumer Contract Regulations 1999 (the Regulations) apply to some terms in contracts for communications services between suppliers and consumers. Our guidance aims to ensure that communications suppliers are aware of, understand and comply with their obligations under the Regulations. It sets out what Ofcom considers those obligations to be and the approach we expect to take in performing our obligations and exercising our powers under the Regulations. We are not banning these terms and charges. But we expect them to be made clear to consumers and to be fair. We think: • Some terms and charges may form part of the price for the service if they are presented to consumers prominently and in plain intelligible language. • Other (incidental) terms and charges must be fair. For charges like non-direct debit charges, this is likely to mean they should only reflect direct costs (see question 6 below). Others, like early termination charg
