What other things should businesses know about virtual PBX phone systems?
Think about the ways you typically use the phone and then determine whether the phone system will help or hinder you. Take conference calling, for example. Is there a limit to the number of people you can conference in, or can you bring whoever you want into a call whenever you want? Having your voicemail forwarded to your email account is another great feature, especially if you have people who are out of the office a lot. A new, hot feature is call routing, which allows you to pre-select what happens to certain calls when they come in. For example, you can have your best customers ring directly to your phone when they call instead of having to go through the auto-attendant first. Or you can route certain calls directly to voicemail, or even block them if you don’t want to speak with them. As far as the general set-up goes, the whole plain old telephone service (POTS) line v. calls over the Internet is a big issue. If your phones are Internet-based and your Internet connection goes do
