What other services are included in Dell’s Crisis Management & Alerting services?
The Dell Emergency Notification service harnesses all available communication channels to find people, deliver messages, and collect information in real-time. By leveraging email, outbound and inbound voice calls, text messages, pagers, BlackBerry® devices, and the Internet, this service provides an automated method to interactively locate and poll employees and keep them informed. Managing through a crisis and accelerating recovery often requires collaboration among leaders, teams, employees, suppliers and customers. Dell’s Incident Collaboration Center (ICC), provides a web portal through which dispersed constituents can access the tools needed to collaborate during a crisis response and accelerate recovery times. Dell Voice Communications Continuity helps ensure that telephones will work during routine or crisis outages. Leveraging the reach of the PSTN with the survivability of Internet, the service is designed to restore voice communications within minutes of an outage.
