What other recourse is available to passengers who believe that an airline has violated ACAA regulations?
Anyone who believes a carrier may have violated ACAA regulations may contact the DOT at: U.S. Department of Transportation Aviation Consumer Protection Division, C-25 400 7th Street, SW Washington, DC 20590 (202) 366-2220 (202) 366-0511 (TTY) E-mail: airconsumer@ost.dot.gov A formal complaint analogous to a civil lawsuit may also be filed with the DOT. This complaint must comply with specific rules of practice and be filed with the Assistant General Counsel for Aviation Enforcement and Proceedings at the DOT. A civil lawsuit filed in the appropriate court may also be an option under the ACAA. Conclusion Under the ACAA, air travel for people with disabilities will continue to improve as new, more accessible airplanes and airports are constructed and as airlines train their employees to be more sensitive to the needs of passengers with disabilities. To take full advantage of these improvements in accessibility, it is important for people with disabilities to know their own responsibiliti
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