What other methods of combating claims fraud might be more socially acceptable by consumers?
Since early 2002, some of our clients have publicly announced their use of DigiLog, attracting a great deal of media attention world-wide. Despite this, we have yet to see any evidence at all that suggests VRA as being socially unacceptable to consumers. In fact quite the reverse. Our clients have received highly positive feed back from their customers. Even the 10% of customers that the ABI suggests are fraudsters seem to have quietly accepted that their days are numbered withdrawing or accepting declination of their claims without fuss.
