What other key characteristics or elements should be included to describe quality service provision?
A philosophy of continuous quality improvement embeds quality as a core part of all service business, rather than a point in time activity that becomes an additional impost on resources to achieve. Quality service provision should be innovative and responsive to changing consumer and political needs guided by State and Commonwealth homelessness strategies. Continuous quality improvement frameworks support innovation through inspiring leadership at all levels of the organisation. The characteristics also require a commitment from government to provide the necessary resources to ensure that a quality framework can be achieved on the ground. The framework should include provisions for consumer participation and inclusion of consumer led advice in the development of homelessness responses.
