What options were identified for the Reporting Approach?
Three broad options were identified for the reporting framework: • No change • Consistent reporting using a compliance-based approach (similar to HACC approach) • Consistent reporting using a CQI approach (similar to CACP/EACH/NRCP approach). The PAWG proposed a CQI approach (Option 3) as it had many advantages over a compliance approach (Option 2). CQI provided flexibility to providers in how they achieve outcomes and encouraged them to develop organisational structures and systems based on the principles of continuous improvement. This approach would assist providers to meet the standards on an ongoing basis. The CQI approach included a requirement for a set of core minimum outcomes, representing the quality outcomes that must be achieved by all providers receiving government funding. Each component of the standards and approach would also be supported through comprehensive ongoing training and development provided to all community care service providers.
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