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What operational reporting capability is available with SAP CRM 5.2 and 2007?

April 26, 2017capability CRM operational SAP

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What operational reporting capability is available with SAP CRM 5.2 and 2007?

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A – CRM Interactive Reporting is an operational reporting capability available since CRM 2006. It enables creation and publishing of real time reports from CRM data only. There is no requirement for BW or a BI server and installation is very fast. From the technology perspective, it uses a BI client and Virtual InfoProvider with a CRM specific caching layer. The BI client needs to be in the same box as the CRM client. From the user experience perspective, it includes a wizard for design time and Adobe Flash runtime experience that is fully embedded in the CRM web client. CRM users can use CRM Interactive Reporting to create operational reports from CRM data and publish the reports to CRM users. The runtime enables personalization of the views and export to Excel.