What operating principles have been put in place?
The success and growth of Kwintessential are due primarily to the focus on quality and delivery. Most of our clients fall into the category of regular and repeat business and we have had positive long term relations with the majority of our interpreters and translators. Kwintessential has an excellent ranking from freelance translators on one of the primary professional translation sites. We are endeavouring to ensure that the same excellent standards and professional practices are applied in the management and delivery of our British Sign Language Interpreting service. Here are some of the operating principles already in place: • Under no circumstances will Kwintessential use unqualified or unregistered British Sign Language Interpreters. • All British Sign Language Interpreters working on behalf of Kwintessential will have an up to date CRB in place • Kwintessential staff working in relation to the British Sign Language service will be trained accordingly • The complaints procedure f
