What notice does the District give to customers that are in danger of having their service interrupted due to non-payment?
The District will only interrupt service due to non-payment when full payment has not been received for two consecutive bills. The District will inform customers of past due balances on their monthly statement. There is a message on the statement that tells the customer when payment must be made in order to avoid additional charges and interruption of service. Approximately 10 days prior to the scheduled interruption date the District mails a formal Service Interruption Notice. Approximately 5 days prior to the scheduled interruption date, the District conducts and automated phone notification campaign.
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