What new technologies and concepts Genesys is working on?
We are working together with Microsoft on a collaboration solution that provides new desktop telephony control capabilities for Microsoft users, allowing them to collaborate with colleagues, access availability and presence information, and seamlessly control phone functionality via the computer. Microsoft deployed the technology across 40,000 desktops at its Redmond campus in early May 2005 and reports that there are already 20,000 active users. In addition, Genesys is strongly working with an ecosystem of partners in providing capability for managing video interactions across broadband wired and wireless networks both for self-service and customer interaction. What kind of market presence you have in India? We have now established a direct presence in India. For the moment, our efforts are geared towards increasing the awareness of our direct presence in India and meeting the needs of our customers and partners with pre and post sales support and training. We are investing heavily wi
