What new solutions can help reduce OOS?
Togneri: In the age of automatic replenishment, OOS is largely a product of the lack of store-level empowerment. Creating an environment where senior store-level employees are compensated in part upon store-level metrics like OOS (in addition to shrinkage, revenues, etc.) creates community-based-retailer GMs. This is critical to the success of every retail operation. OOS, in this framework, are addressed through a direct connection of incentives aligned with attention to detail.
