What new requirements have been introduced into the revised ISO 9001 standard?
The main new requirements include: • Continual improvement • Increased emphasis on the role of top management. • Consideration of statutory and regulatory requirements. • Establishment of measurable objectives at relevant functions and levels. • Monitoring of information on customer satisfaction as a measure of system performance. • Increased attention to resource availability. • Determination of training effectiveness. • Measurements extended to system, processes, and product.
