What new features are being developed for MetaConsole?
New features being developed for MetaConsole include: • Automatic upgrade MetaConsole automatically connects to a web site to download and install any new components, including drivers, firmware or software from the OEM, and MetaConsole clients. • Remote diagnostics OEMs can use MetaConsole to perform diagnostics on their services and devices installed in a customer environment. Collected diagnostic information can then be used to upgrade the product remotely (if possible) or schedule a service visit. • E-fulfillment MetaConsole detects the state and availability of consumables and allows clients to connect through a fulfillment center to purchase these consumables. The OEM designates an organization to handle the fulfillment. • Event logging, trouble tickets MetaConsole allows a client to collect statistics and trouble information, store this information in a database, and query the database for reports. Clients can also generate trouble tickets for support, either within the intranet
