What must the quality program ensure regarding personnel?
The quality program must ensure that personnel involved in activities related to core CGTP requirements have proper training, education and experience to perform those activities, and that personnel perform only those activities for which they are qualified and authorized (see §§ 1271.170 and 1271.160(b)(4)). Examples of how the quality program could ensure that personnel are properly trained and educated could include establishing training and education criteria for specific positions. This might be accomplished by ensuring that the content of training is relevant for an individual performing specific activities related to core CGTP requirements and by requiring a certain level of education and/or certification, as appropriate. For example, you may want to establish that personnel performing recoveries are certified by a professional organization. • How does the quality program ensure that appropriate monitoring systems are in place? Under § 1271.160(b)(5), your quality program must e
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