What must an employer do after receiving a request for reasonable accommodation?
• When the disability and/or the need for accommodation is not obvious, the employer may ask the individual for reasonable documentation about his/her disability and functional limitation. • The employer and the individual with a disability should engage in an informal process to clarify what the individual needs and identify the appropriate reasonable accommodation. The employer may ask the individual questions that will enable it to make an informed decision about the request. This includes asking what type of reasonable accommodation is needed. • There are extensive public and private resources to help employers and individuals with disabilities that are not familiar with possible accommodations.
