What more could EDF Energy Networks have done to prevent the incident?
The auditor’s report concluded that the company should have made more frequent inspections of the Dartford Creek cable bridge site to detect and prevent vandalism. The company should also have learned lessons from a previous event in Barking in 2004 where power cuts arose due to vandalism of equipment that had not been properly inspected. 2. Compensation for customers who have experienced power cuts DNOs have to meet guaranteed standards of performance for restoring supplies to customers. If they consider the customer has a valid claim, DNOs are required to pay £50 for domestic customers and £100 for non-domestic customers if they are off supply for 18 hours. Customers are also eligible to receive £25 for every successive 12 hours without supply. For a claim to be valid the customer must submit it to the DNO within three months of supply being restored. This period closed on 23 October 2009. However, claims for multiple interruption, where supply was interrupted on four occasions for m
