What might the Commission consider is a reasonable way for the editor to offer to resolve my complaint?
Complaints officers seek to negotiate a resolution that is, primarily, satisfactory to the complainant. Complainants will be given the opportunity to make clear what action they are seeking as a means of resolving their complaint. These may include: the publication of a correction, apology, follow-up piece or letter from you; a private letter of apology from the editor; an undertaking as to future conduct by the newspaper; the annotation of the publication’s records to ensure that an error is not repeated, and so on.
