What mechanisms does ValueStar use to rate service businesses?
When considering applications for ValueStar Customer-Rated status, ValueStar has access to numerous governmental, commercial and proprietary databases to help verify license, insurance, and financial status, and current legal judgments. For both the Customer-Rated and Verified programs, ValueStar continuously updates ratings of participating service businesses using telephone and online surveys of verified customers. ValueStar gathers ratings from a business’ confirmed customers in three ways. First, if a business requests it or is applying to be ValueStar customer-Rated, we survey a business’ recent customers by telephone, selecting them at random from a complete customer list provided by the business. Second, customers can submit feedback at the ValueStar.com website and, if you’d like, at your own website using the easy-to-insert “Powered By ValueStar” computer code. In this case, ValueStar confirms with you that the person submitting feedback is truly a customer before the feedback
