What makes wireless 9-1-1 calls different than wireline 9-1-1 calls?
Wireless 9-1-1 calls are not attached to a fixed location. Therefore, the location that is provided to the call-taker is either the location of the cell tower or the latitude and longitude of the caller. Because of technology limitations, the caller’s actual location could be several meters away from the location that is displayed to the call-taker. With wireline 9-1-1 calls, the location information is attached to your residence or business and is routed to the appropriate public safety answering point. Though not perfect, it is much more reliable. In all cases, it is important for you to tell the call-taker where you are and what you need. This will ensure that you receive the assistance you need.
