What makes the Management Consultancy International delivery of the Certificate 4 program in Customer Contact unique?
The BSB07 version of the qualification has been released and Management Consultancy International (NTIS RTO ID 91088) took this opportunity to add some incredibly exciting innovations to the program. Management Consultancy International currently delivers customer contact training to a range of organizations including Vodafone, Toll Holdings and The Department of Dental Health Services. The program now includes: • Electronic material for ease of use • Integration of the LEGO® Serious PlayTM methodology • Integration of audio and video podcasts Government Funding Let us assist you in determining whether any of your candidates are eligible for government-funded training. Who should be doing the Certificate 4 program? Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: • Analyst • Quality Assurance Coordinator or Manager • Scheduler • Subject Matter Expert/Coach • Team Leader How does Management Consultancy International
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