What makes Mentor so compelling that people will choose it over a helpdesk call?
You can never guarantee what people will choose. However, our experience – and that of our customers – reveals that people are likely to take the fastest and easiest route to get the answers they need, so they can get back to work. In Mentor’s case, the results are a 20% to 40% reduction in Level-1 helpdesk calls, something that no ILT, CBT or WBT can achieve. To our customers, that’s real compelling.
