What makes for happy employees?
In an industry racked by sky-high turnover, Wegmans enjoys a turnover rate of just eight percent, less than half the industry average according to Food Marketing Institute. Even while building new stores and hiring in new markets, the average tenure of a full-time Wegmans employee is over ten years. Wegmans career part-time employees’ average tenure is more than five years. Employees are attracted to Wegmans because they know in advance they will be treated like gold. Retention rates are sky high because at the core is an intense job satisfaction achieved by meaningful interaction with both customers and management. “Employee engagement is critical,” explains Shadders. Employees have to know what they are doing makes a difference. It’s more than just a job. They are not just displaying produce or setting up the fish market, they are helping customers live healthier lives, cook healthier meals or come up with creative ways to get children to try veggies. Employees see that by raising th
