What makes for an authentic learning organization?
Management Update: Newsletter from Harvard Business School 2, no.6 (July 1, 1993): 7-9. Before people and organizations can improve, they must first learn the fundamentals of meaning, management, and measurement. Focusing on learning aims at a fundamental shift in orientation, whereas continuous improvement can be aimed at relieving symptoms instead of purposefully modifying behavior based on new knowledge and insights. • Kim, Daniel H. Toward learning organizations: integrating Total Quality Control and systems thinking. Cambridge, MA: Pegasus Communications, 1997. 17 pp. (Shelved at HD62.15.K55 1997). Total Quality Control (TQC)-driven environments are based on advancing continuous improvement at every level of the organization. To accomplish this improvement, there must be an emphasis placed on becoming a learning organization, not only at the operational level, but also at a conceptual level, where mental models need to be altered as the organization’s deep-rooted assumptions and n
