What makes FastSpring’s customer service different?
We pride ourselves on offering the absolute best customer service in the industry. FastSpring’s policy is that all support requests are responded to within 24 hours, though we often respond in just 1-2 hours. You are assigned a Dedicated Account Manager who is a senior level industry veteran who knows the ins and outs of the business and can help you improve your order page conversion rate and maximize your revenue per customer to grow your revenue. Doing business with a company on the Internet can be a very impersonal process. Not only have the founders of FastSpring run several Internet-related companies, we have also been — and continue to be — customers ourselves. Nothing is more frustrating than sending off an email to a company to get help only to wait for a week to get back an impersonal email with a pre-canned response that doesn’t address the actual question. FastSpring is different. When you contact us, you’ll receive a response within 24 hours, often within just an hour or t
