What makes Centratel urgent message delivery “near zero-defect reliable?
If there is an emergency situation our Telephone Service Representatives (TSRs) will choose your “E relay” in which they follow a series of 1-2-3 steps to reach you directly. The “E relay” is custom designed for your answering service account. For instance, the first step might be to try to reach you at home. If there is no answer, the second step may be to try your cellular phone or the home of an associate, a third step might be to send a page to another member of your staff, etc. The fourth step may be to repeat the entire process. With E relays, our TSRs tenaciously follow the established answering service relay protocol until the goal of delivering the message has been accomplished. Protocols are set up so that no message goes undelivered. If there should ever be a problem delivering a message, we work with the client to instantly change the message relay format to one that works more effectively.
