What makes a Voice Mail Preview more or less accurate?
Voice Mail Preview is likely to be more accurate when the following conditions are met: • The speaker speaks with an accent, pacing and intonation that are well matched by the tuning of the speech recognition. The speaker must, of course, use a language to which the system is attuned. A message left by person speaking English normally with a “middle American” accent should produce a more accurate preview than one left by a person speaking very quickly and/or softly with a pronounced regional (or non-American) accent. • The speaker leaves a “typical” voice mail, and does not use unusual names or words (e.g. technical jargon, archaic forms of speech). • The telephone call is free of background noise, echo and audio drop-out. Clearly, some of these factors cannot be controlled. Therefore, Voice Mail Previews will sometimes be inaccurate.
