What makes a great hotel?
It’s always the people. Even if a hotel has the most luxurious Egyptian cotton sheets, a great staff-to-guest ratio, huge rooms, a famous architect or designer, none of it really matters at the end of the day if the service isn’t there. It’s almost like looking at a beautiful person who has no personality and nothing much to say: you get bored very quickly. Sometimes you can be initially disappointed by the hotel itself–that’s why I say you can’t judge a place too quickly–but because the staff is so embracing and the service you receive is so wonderful, you can overlook a number of the design deficiencies. What sets a great hotel apart from a good one? I love a great concierge who understands everything I need. I like to feel that if I’ve lost something, if I need something urgently, if I need something in the night, that I’ve got people there at the concierge desk who really know their job. I think that’s very important. And there’s nothing better than getting into a wonderfully comfo
