What makes a good workplace conflict management system?
In Workplaces That Work, we have determined 21 measures of a conflict management system. These measures are categorized into 4 quotients: Justice, Efficiency, Engagement, and Resource as seen below. The Justice Quotient gauges how well the system performs from a procedural justice perspective. It considers: access to the system, applicability of the system to all workplace conflicts, independence of the system from manipulation, how well protected and supported employees are when they use the system, how fair the procedures are, how adequate the enforcement mechanisms are, and how well it protects participants’ legal rights. The Efficiency Quotient measures the smooth operation of the system. It considers how well the system uses interest-based, rights-based and power-based options, how well it supports self-help alternatives, how expensive the system is, how flexible it is, how timely the processes are, and how well the system educates participants. The Engagement Quotient measures th
