What levels of Issue Severity are there?
There are four levels, Severity A, Severity B, Severity C, and Severity D. Severity A: Issues causing serious disruption to business operations: Backup Systems are down or non-operational in key aspects, e.g. Backup Creation, Backup Recovery, Backup Validation, Deployment, Disk Management, Product Installation failures, Unbootable/Crashing System, Significant System Performance Degradation preventing backup core functions. Severity B: Issues with critical time sensitivity, but not impacting business operations: Major product functions don’t work, e.g. Connection, Centralized Management, Scheduler, Boot Management, Cloning issues, Bootable Media/Secure Zone/Vault Creation, Pre/Post Operations failures. Severity C: Issues with moderate priority: Product functionality is impacted, but most operations continue, e.g. Product Performance Degradation, Logging errors, Undocumented Behavior, Notification failures. Severity D: Lower-level issues: Product functionality is not impacted.
