What level of importance do you foresee KM solutions occupying within the enterprise solution value chain?
For an enterprise, the knowledge base could comprise of facts, rules, models and concepts that defines the day-to-day decisions made at every level in an organisation. However not all available data can be classified as knowledge-based assets and so it involves a lot of analysis. KM solutions can be effectively implemented via self-service applications. While the criticality of KM may be true, very few firms have actually begun to actively manage their knowledge assets on a broad scale. So far KM has been addressed at either the proposal level or a…
