What kinds of work-at-home jobs does NTI develop for people with disabilities?
About 85% of the jobs NTI develops are customer service jobs for federal agencies or commercial companies operating in-bound telephone call centers. Individuals hired as customer service agents use personal computers, high-speed Internet connections, phone lines, and telephone headsets to answer telephone calls from their homes. Depending upon the company the agents represent, they might accept orders for federal publications; answer questions about store products, locations, or hours of operation; or provide technical support for cell phone or cable companies. The remaining 15% of the jobs NTI develops are in medical transcription, quality control and assurance, government survey work, or business-to-business telemarketing.
