What Kinds of Technical Problems Can Live Auctions Experience and What Happens During a System Downtime?
Although we at Penny Auctions Canada strive to produce and relay to our users the best possible service, we still depend on technology and other means beyond our control. In the unlikely event that a “system down” or a “system outage” has occurred, such that no bids can be submitted for items due to an unforeseeable disruption in our system, auctions will be temporarily halted and all data “frozen”. Once the system has been restored and is working in the proper manner, the remaining times for the auctions, the current bid price, and the current highest bidder will be maintained. Once the auctions return to “live” or “running” status, all information will be restored to the last available moment before the “system down” time. As a courtesy to our customers, an additional 20 minutes will be added to any auction that was interrupted. Auction windows that have been temporarily halted, or have experienced “system down” time, will be clearly indicated and emphasized. Please see our AUCTION U
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