What kinds of organizational changes can facilitate effective case management?
Front-line workers who have taken on case management roles and activities need the support of their agencies to help clients reach the goals of sustained employment and self-sufficiency. Strategies and organizational changes to facilitate case management activities include the following. Develop and communicate clear goals and policy directives for the TANF program. Ensure that front-line workers understand the agencys mission and how their responsibilities relate to program goals. Invest in training for front-line staff and provide adequate supervision and opportunities for consultation with professionals in other fields. Ensure that front-line staff has adequate resources to address client needs. Case management cannot succeed if agency and community resources are not available to clients. Invest in support services, strategies for job retention and advancement, and other programs that promote the transition to self-sufficiency. Work with other agencies and providers to address gaps
