What kinds of licences and permits are subject to the Service Standard?
A Provincial licences, permits, applications, registrations and certificates (LPARCs) are subject to the Service Standard. The Service Standard does not apply to provincial LPARCs administered by organizations like agencies, boards and commissions (ABCs). The Service Standard also does not cover LPARCs which serve a purpose to confirm completion of education or training, for example: a certificate following completion of an installer’s course.