What kind of verbal communications might be a record?
Any oral communication where an Agency decision or commitment is made, and that is not otherwise documented, needs to be captured and placed in your recordkeeping system. For example: • A meeting or conference call where a decision is made, if formal meeting minutes or notes are not taken. • A telephone call giving guidance to a member of the regulated community. • A voice mail message committing to take action. • A telephone call responding to a member of the public about EPA policy.
