What kind of technical support is included?
The current support policy provides a free basic level of support. Problems can be faxed, emailed, or posted here, and answers are usually returned within 24 hours. A premium level of support is also available. It includes the option of calling in to a special technical support number. Premium support is included free with a new product for thirty days, and you can activate it when you are ready to use the product by mailing, faxing, or calling in and requesting activation. Once the thirty days are used up, Premium support can be continued for a fee. See the Tech Support policy for details. The fee is $300 annually for a solo developer. To find out the Premium Support Fee for multi-developer sites, VARs, or OEMs, you should contact Micromega Customer Service at 415-945-3333 (800-453-6655 within the U.S. or Canada), fax to 415-945-3301. Note:Tech support is for Foxfire! licensees only, not their end user customers. If you sublicense and distribute Foxfire! pursuant to the Developer’s Ed
