What kind of technical support is available?
We’re here for you. We gladly provide as much technical support as you need by email, fax, or phone. We will also provide design services to help you create files for your work. We don’t have operators standing by 24 hours a day, but we are serious about ongoing support of your tool and we want to hear your ideas for working with your ShopBot. Our current customers have told us they have been very pleased with our responsiveness to their technical questions and product problems. For a question during the assembly of your tool, call us for a quick suggestion or answer to your question. For the most efficient answer to technical or production questions, send us an email and attach the ShopBot Part file you are working with and the PROBLEM.LOG file from your ShopBot folder/directory. This will allow us to set-up and configure a tool like yours, test, and hopefully solve the problem. We will usually get back to you in a few hours by email or phone.
We offer free support for all Network Magic users via either a toll-free phone number, email, or our Support Web site. And Network Magic Pro users receive free priority service. Please visit our support page at: http://www.networkmagic.com/support/ If you can’t find an answer to your question there, use the Ask Support a Question link to contact our Support team by email, or call our toll-free support number – 888.812.9402.
If you are a cable operator, distributor, or cable ISP that has an existing account with Motorola, you can view our FAQ, call our technical response center at 888-944-HELP (888-944-4357) or send an e-mail to the technical support staff at CPSSupport@motorola.com. If you are an end user of SURFboard® equipment, please send an email.
