What kind of tech support does Adelphia offer?
Support can be provided several ways depending on your needs. • Phone support. Call (888) 683-1000, 24 hours a day, 7 days a week. Two levels are available to customers. Tier 1 will answer basic questions and fix minor setup related problems. More complex issues will be referred to Tier 2. Tier 2 is only reachable by transfer from Tier 1 and will troubleshoot more complex issues, repairing or referring issues to other internal departments as needed. • On-line Chat Support. Click here. Currently only compatible with Windows Internet Explorer. Same levels of support as offered through the phone. • Local office support. Check your bill for the closest location. Best place to go for the latest service information, such as pricing, service availability, and upcoming services. Most offices will swap cable boxes or modems over-the-counter if requested. The vast majority of local offices are only available for walk-in service. No customer phone support is usually offered. • On-site Tech Suppor
